Terms and Conditions
This contract describes the general terms and conditions (hereinafter, the "General Terms and Conditions") applicable to the use of the services offered by Cristalería La Única SA de CV (hereinafter, "the Services") within the site www. cristalerialaunica. com.mx (hereinafter, the "Site"). Cristalería La Única SA de CV and the Site will be referred to on the Site and in these General Terms and Conditions, interchangeably, as Cristalería La Única. Any person who wishes to access and/or use the site or services may do so subject to the General Terms and Conditions, along with all other policies and principles that govern Cristalería La Única and which are incorporated herein by reference.
ANYONE WHO DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS, WHICH ARE MANDATORY AND BINDING, MUST REFRAIN FROM USING THE SITE AND/OR THE SERVICES.
The User must read, understand and accept all the conditions established in the General Terms and Conditions and the Privacy Notice, as well as in the other documents incorporated therein by reference, prior to registering as a User of Cristalería La Única.
The use of the Services implies the express acceptance by the User of all the policies established in the General Conditions and its Annexes, and other policies and principles incorporated therein by reference.
01 - Capacity
1.1 The Services are only available to persons who have legal capacity to contract.
1.2 People who do not have that capacity, minors or Users of Cristalería La Única who have used the services or the company's platform itself will not be able to use the services, will be temporarily suspended or permanently disabled.
1.3 If you are registering a User as a Company, you must have the capacity to contract on behalf of such entity and to bind it under the terms of this Agreement.
02 - Registration
2.1 It is mandatory to complete the registration form in all its fields with valid data to be able to use the services provided by Cristalería La Única.
2.2 The future User must complete it with their personal information in an exact, precise and true manner (hereinafter, the "Personal Data") and assumes the commitment to update and/or rectify the Personal Data as necessary.
2.3 The User authorizes Cristalería La Única to use various means to identify their personal data, with the User assuming the obligation to review, rectify and keep them updated.
2.4 Cristalería La Única is NOT responsible for the accuracy of the Personal Data of its Users.
2.5 Users guarantee and are responsible, in any case, for the veracity, accuracy, validity and authenticity of their Personal Data.
2.6 Cristalería La Única reserves the right to request any proof and/or additional data in order to corroborate the Personal Data, as well as to temporarily or permanently suspend those Users whose data could not be confirmed.
2.7 In these cases of disqualification, all published articles will be removed, as well as offers made, without this generating any right to compensation.
2.8 The User will access their personal account ("Account") by entering their username or Pseudonym together with the chosen personal security key ("Security Key").
2.9 The User undertakes to maintain the confidentiality of their Security Key. Given this, registration as a user of Cristalería La Única will also imply acceptance and knowledge of the General Terms and Conditions of Use of the Cristalería La Única site.
2.10 The Account is personal, unique and non-transferable, and it is prohibited for the same User to register or have more than one Account. If Cristalería La Única detects different Accounts that contain matching or related data, it may cancel, suspend or disable them.
2.11 The User will be responsible for all operations carried out in their Account, since access to it is restricted to the entry and use of their Security Key, which is exclusively known to the User. The User undertakes to notify Cristalería La Única immediately and by suitable and reliable means of any unauthorized use of their Account, as well as entry by unauthorized third parties into it. It is clarified that the sale, assignment or transfer of the Account (including reputation and opinions) under any title is prohibited.
2.12 Cristalería La Única reserves the right to reject any registration request or cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or compensation.
03 - Modifications of the Agreement
3.1 Cristalería La Única may modify the General Terms and Conditions at any time by making the modified terms public on the Site.
3.2 All modified terms will come into effect 2 (two) days after publication. These modifications will be communicated by Cristalería La Única through the website in the terms and conditions section.
3.3 Any user who does not agree with the modifications made by Cristalería La Única may request the cancellation of the account.
3.4 The use of the site and/or its services implies acceptance of these General Terms and Conditions of use of Cristalería La Única.
04 - Intellectual Property
4.1 Unless otherwise specified, all materials appearing on this site, including the design of the site text, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the exclusive property of this store www. cristalerialaunica.com.mx under the company CRISTALERIA LA UNICA, SA DE CV Copyright © 2017 All rights reserved.
4.2 You may use the content of this site only for the purpose of making purchases on this site or placing an order on this site and for no other purpose. No material from this site may be copied, reproduced, modified, published, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved.
4.3 Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
05 - Acceptance of Orders
5.1 Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
5.2 CRISTALERÍA LA Única, SA DE CV reserves the right at any time after receiving your order to accept or reject your order for any reason or bid less than the quantity you ordered of any item.
5.3 Your order will be shipped once your payment has been confirmed.
5.4 Shipments are made within a period of 1 to 5 business days (understanding business days from Monday to Friday, not counting long weekends and holidays).
5.5 Delivery times vary between parcels and between shipping distances or locations, Cristalería La Única is not responsible for a delay in shipping or any other complication that the parcel may have.
06- Payment Methods
6.1 We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (for example, the address and telephone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be charged at the time of shipment of your order.
6.2 To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will pre-authorize your card to ensure there are sufficient funds to complete the transaction. If your payment method is PayPal, the charge will be made when we confirm the order. By clicking "Authorize Payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or credit card. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.
6.3 When purchasing a product online, bank details will be requested, for which you will be directed to the web page within the site that offers security and confidentiality of the data provided, for this, they have a secure server under the SSL protocol. (Secure Socket Layer) in such a way that the information they send is transmitted encrypted to ensure its protection.
6.4 To verify that you are in a protected environment, ensure that an “S” appears in the “httpS”:// navigation bar. However, despite having more secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; Therefore, once received, everything possible will be done to safeguard the information.
07- Taxes
7.1 In accordance with the Value Added Tax Law, the sale of goods in Mexico is considered a taxable activity for purposes of this tax.
7.2 It is understood that a sale is carried out in Mexico when the asset is located in the country when it is sent to the purchaser and when, not having sent it, the material delivery of the asset by the seller is made in the country.
7.3 Considering the above, orders placed will be subject to the general value added tax rate, which is currently 16%.
08- Billing
8.1 To generate your invoice, it is necessary to make the request to us, providing the correct data (indicated in section A of this section) at the time of generating your order; If you do not request it at that time, it will be billed as a sale to the public. Therefore, purchases from previous days or months cannot be invoiced.
a) Company Name, RFC, Tax Address (Street, Number, Colony or Delegation, Postal Code, City and State), Payment Method, Use of CFDI and Email.
09- Sales Territory
9.1 The sale and shipment of merchandise generated from this site is only permitted to the territory marked as the United Mexican States, which includes its 31 states and Mexico City, so we currently do not make sales or shipments to other countries.
10- Product Guarantee
10.1 You have a guarantee against manufacturing defects, the product guarantee is provided directly by the manufacturers of the products sold on this website. To know how long the purchased product has a warranty period, it is necessary to check the warranty policy included in its packaging.
Requirements to make your warranty valid:
• Original Note or Tax Invoice (sent in your order)
• Original packaging
• All accessories (screws, cables, labels, covers, etc.) if applicable for the type of product
• Original warranty policy
• Merchandise in good condition, without carvings, scratches, or dents.
• In case of Returns to our Warehouse, shipping is at the customer's expense and expense.
IMPORTANT: In the event that the products are found without any fault, deterioration, malfunction, damage, impact or whatever the cause of requiring a guarantee, a charge will be issued for the re-shipment by parcel of your merchandise to the same address indicated in the order.
10.2 Any damage caused by the parcel or, in any case, by transportation from our distribution center to the home does not apply to the product warranty. We specify that the transportation of the products does not depend on us and is made available to a third party for this. Finally, the carrier becomes responsible for the safe arrival of the products.
11- Exchanges and Returns (Monetary/Product)
11.1 Returns are not accepted due to customer error, misinterpretation of data or damage acquired in the transportation of the product and packaging, likewise changes or returns are not accepted due to damage or misuse caused by the user or customer.
11.2 The product will only be exchanged or returned in the case of factory damage or malfunction. The manufacturer's warranty or, where applicable, the distributor's warranty will apply, depending on the case. Customer service and the corresponding area must be consulted.
11.3 If any damage occurs due to omission of packaging or security protocol for transportation, Cristalería La Única will exchange the product, asking for the damaged product to be returned. This will only apply if it is within a period of 24 hours from when the parcel company reports that the package was delivered to the home. The situation will be evaluated and the course of action will be determined.
In case of any non-conformity due to an error in the ordered product, you have 24 and a maximum of 48 hours to make the claim, after that period of time you are obliged to accept the solution that may or may not be provided by the supplier.
11.4 If an agreement is reached to return the product, this will be deducting the cost of return shipping and the commission that the collection platform generated at the time of the transaction.
11.5 If an agreement is reached to make a product change, the return freight will be borne by Cristalería La Única and with the terms and conditions it considers necessary, from which package to use, to what the minimum or maximum amount may be. to pay for shipping.
11.6 In the event that the product has already been sent by parcel service, the return of the package will be requested. If the package does not arrive in adequate conditions or is lost during the return, the return will be partial since the appropriate percentage will be deducted and corresponding to the damage of the product, as well as the percentage of commission charged at the time of use of the corresponding platform for the collection and expenses of the shipment already made; Likewise, the deposit will be made through the platform itself or through a deposit to an account specified by the client.
11.7 In the case of orders with more than one item, it will apply only to the value of the returned product and its added taxes. The original invoice will remain in the hands of cristalerialaunica.com.mx.
11.8 If the package was sent, but not delivered, a partial refund of the deposit will be made, discounting the shipping costs and the commission that the collection platform generates for its use; In the event that the product arrives in poor condition, a charge may be generated for this fact to cover the damages.
11.9 If the package has not yet been sent, a partial refund of the deposit will be made, discounting the commission that the collection platform generates for its use. These returns will be made through the platform or through a deposit to the account that the client specifies.
11.10 In the case of orders with more than one item, it will apply only for the value of the returned product and its added taxes. The original invoice will remain in the hands of cristalerialaunica.com.mx. To return any product sold on this website, you must contact our staff at 01-800-830-34-11 or 01(33) 3675-2655 or at atencionaclientes@ cristalerialaunica.com, where you will They will provide the information and instructions to make the return, if said movement applies. If the return is appropriate, the product in question must be sent perfectly packaged to the following address: Av. Cañas #3672 Colonia Álamo Industrial, CP 44490 Guadalajara, Jalisco.
11.11 All shipping costs will be at the customer's expense and risk in the event that an agreement is reached to exchange the product for another and not a monetary refund. In no way are freight collect accepted. If a refund is necessary due to acceptance by both parties, this will be for the value of the item and any added tax.
11.12 Against charges or unrecognized actions, Cristalería La Única is not responsible for these issues, our system and platform is public and anyone of legal age can use it. Our processes are designed so that the client is 100% sure that they buy what they really want.
11.13 We reserve actions that lead to the solution of a third party using another person's personal data to generate any commercial and transactional prejudice. The company is not responsible for the payment of the purchase on our website, whether due to theft of its bank details, inappropriate use of the client's bank details or any other nature that involves factors external to Cristalería La Única and leads to the outcome. of a refusal in the purchase already made.
11.14 If it happens that the customer does not recognize the purchase, suffered from fraud, theft, cloning or misuse of their data and accounts: If the package was delivered to the destination address and person, we are not responsible for this fact. , since the merchandise was delivered in a timely manner to the address marked by the client or individual who purchased the products. The use of personal data by third parties without the consent of the other person is not the responsibility of Cristalería La Única.
11.15 In the event of an error in the address by the client or a poor specification thereof, Cristalería La Única is not responsible for any inconveniences that this may cause. In the event that the package is delivered to a person or to a place not specified in the tracking guide, Cristalería La Única disclaims and is not responsible for this, leaving all responsibility to the designated parcel service.
11.16 You have a maximum of 48 hours to make any type of exchange or return for products that are incorrect.
11.17 When returning a product, you must do so in the same conditions in which you received it, you must eliminate all personal data about you and/or a third party that may be present in said item, since Cristalería La Única will not be responsible for safeguarding this information. Likewise, Cristalería La Única will not be responsible for any items left by mistake in the returned product or inside the package.
12- System failures
12.1 Cristalería La Única is not responsible for any damage, loss or loss to the User caused by failures in the system, the server or the Internet network to which the user is connected.
12.2 Cristalería La Única will also not be responsible for any virus that may infect the User's equipment as a result of access, use or examination of its website or as a result of any transfer of data, files, images, texts, or audio contained therein.
12.3 Users may NOT hold you accountable or demand payment for lost profits due to damages resulting from technical difficulties or failures in the systems or the Internet.
12.4 Cristalería La Única does not guarantee continued or uninterrupted access and use of its site. The system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond the control of Cristalería La Única; In such cases, efforts will be made to restore it as quickly as possible without any type of liability being attributed to it. Cristalería La Única will not be responsible for any errors or omissions contained on its website.
13- Jurisdiction and Applicable Law
13.1 This agreement will be governed in all its points by the laws in force in the Mexican Republic, in particular regarding data messages, electronic contracting and electronic commerce, it will be governed by the provisions of the respective federal legislation. Any controversy arising from this agreement, its existence, validity, interpretation, scope or compliance, will be submitted to the applicable laws and the competent Courts.
13.2 For the interpretation, compliance and execution of this contract, the parties expressly submit to the jurisdiction of the competent courts of the City of Guadalajara, Jalisco, consequently waiving any jurisdiction that, due to their present or future domicile, may correspond to them.
14- Address
14.1 The address of Cristalería La Única SA de CV is set at Avenida Cañas #3672 Col. Álamo Industrial, CP 44490 Guadalajara, Jalisco. If you have any questions about the General Terms and Conditions or other policies and principles that govern Cristalería La Única, consult our Help page or contact our telephone numbers 01-800-830-34-11 or 01(33) 3675-2655.
15- Platform anomalies
15.1 If some of our products are without a price on the platform, it is due to two reasons:
- The product has just been uploaded and the information is being loaded on the platform.
- There was a failure in the system and the section was misconfigured.
- If a worthless product was purchased, this product cannot be provided in this way since it was an error beyond our control, the action to take if this happens: The product will be sold with a discount between 1 % and 20% to the original value, depending on the value of the product as well as taking into account the shipping involved.
- If the price of the product is 0 or does not correspond to the duly real price and it is not a marked promotion, it is because the information is being updated. In this case the customer must accept the real price of the product or the money back.
15.2 If an unrecognized charge is generated, the client must check with their bank if the movement was really generated, on behalf of Cristalería La Única it will be reviewed in the payment gateways and ensure that the charge was made or not. If it has been generated, the amount will be refunded between 3 and 5 business days.
15.3 It is determined that Cristalería La Única is not responsible for hacks or viruses obtained through secure browsing or an adequate connection, we ensure that our website has the necessary protection measures and the same is certified.
15.4 If there is an error in the description or price of the product due to human error or system error, the order will be canceled and the amount paid by the customer will be refunded.
15.5 If the product has already been sent and received by the customer, this refund will be made once the customer has returned the order and it is received in the company's warehouse. (It must be complete and in good condition).
15.6 In the event of any damage to the product or anomaly, a discount will be made on the refund of the payment, proportional to it.
15.7 Shipping costs will be borne by Cristalería La Única and will be the method that the company selects.
16- Cancellation of service or order
16.1 The user is able and free to cancel his username and registration from our platform whenever he wishes, his purchase data will be recorded in our system for measurement and purchase statistics purposes only.
16.2 When an order is placed you have 5 days to generate a payment or otherwise this purchase will be cancelled.
16.3 In the event of generating an order by mistake, it is not necessary to report it, the system has a system for deleting orders in 5 business days if a payment is not reflected.
16.4 The order is generated in a step that leads to a second one, which is the selection of the payment method. It is important to note that orders are not paid automatically, the client must enter their personal payment information, which makes it impossible for them to there is an error on the part of the system when entering data.
16.5 If the order has already been generated and paid, Cristalería La Única does not accept changes or returns on the products purchased or selected.
16.6 In a very specific case, the client must contact Cristalería La Única customer service so that their case is evaluated and a solution can be reached that does not lead to a loss for either of the two parties involved; It is communicated in advance that there are no changes or returns on an order already in progress made by the client and we only wait for the determination of possibilities and factors that give another determination.
16.7 If the product purchased by the customer is already being shipped, it is impossible to carry out any maneuver or change of address. Please remember that the product may leave warehouses within a period of 1 to 5 business days.
16.8 Once the product leaves the warehouse, any damage or injury to the product is not the responsibility of Cristalería La Única, as it ensures that the products are packaged correctly for shipment.
17- Platform anomalies
17.1 If some of our products are without a price on the platform, it is due to two reasons:
- The product has just been uploaded and the information is being loaded on the platform.
- There was a failure in the system and the section was misconfigured.
- If a worthless product was purchased, this product cannot be provided in this way since it was an error beyond our control, the action to take if this happens: The product will be sold with a discount between 1 % and 20% to the original value, depending on the value of the product as well as taking into account the shipping involved.
- If the price of the product is 0 or does not correspond to the duly real price and it is not a marked promotion, it is because the information is being updated. In this case the customer must accept the real price of the product or the money back.
17.2 In case of any promotion:
-If the determined amount of discount is not reflected, customer service must be notified and the problem will be solved, either by modifying the platform to make the corresponding purchase or if the purchase has already been made, the corresponding part will be refunded. to it and through the payment gateway used.
-If the amounts do not match or are outside the duration of the promotion, customer service must be notified so that it can be modified.
-The promotions with their dynamics are determined by Cristalería La Única and cannot be altered or distorted at the convenience of the client.
-The promotions will have bases or dynamics determined by Cristalería La Única, the client must abide by these bases to be able to obtain the promotion or benefit, otherwise we reserve the right to provide these.
-Prices and promotions uploaded on our website are only valid on this medium, none can be involved in any of our physical branches.
