RETURNS AND GUARANTEES POLICY
Cancellations: If the USER requires any cancellation or modification of their orders, they may do so within a maximum period of 24 hours after receiving the order confirmation, this period is unique and unappealable and can only be done by the USER who generated said order through of your account and password. In the case of cancellations, the total amount will be refunded, less 10% for administrative and operating expenses. After 24 hours or once the product is shipped, no order will be modified or canceled without exceptions.
Missing items: Depending on the number of items requested in your order, these may be sent in different packages (without involving additional costs), in which case the USER may; track them separately, you can check the status of the shipment through the customer service means provided by CRISTALERÍA LA Única through the user account on this SITE, as well as the page corresponding to the selected parcel company. These data will be received in advance by the client. In the event that partial orders are sent, the USER will be notified through the contact means provided, so only the amount of the product sent (and its equivalent in shipping costs) will be charged. The USER may cancel the pending order, so CRISTALERÍA LA ÚNICA will make the refund.
The Product is not the one requested: The USER will have up to 5 business days to make their request, the product must be in perfect condition and be accompanied by all its accessories, documentation (including invoice and/or note), packaging and labels. The USER must send the article to CRISTALERÍA LA ÚNICA at the address Av. Cañas 3672, Colonia Álamo Industrial, CP 44490, Guadalajara, Jalisco. Shipping is the responsibility of the USER. CRISTALEÍA LA ÚNICA will receive the product and will carry out an analysis prior to the refund, to guarantee the integrity of the product.
Changes due to warranty: The USER will have up to 30 business days from the date of receipt of the product to make the request for a change due to warranty, for which the USER must communicate through the available contact channels and subsequently send the product with its accessories, documentation (including invoice and/or note), packaging and labels to CRISTALERÍA LA Única at the address Av. Cañas 3672, Colonia Álamo Industrial, CP 44490, Guadalajara, Jalisco. Shipping is the responsibility of the USER. CRISTALEÍA LA ÚNICA will receive the product and carry out a prior analysis to assess whether the guarantee applies, as a guarantee there are no refunds of any kind. After the period has elapsed, the user must claim the warranty directly with the manufacturer. Consult with your advisor about the applicable warranty period; some products presented as an offer may have a more limited warranty, because they are presented as bargain or auction products. Refunds will be made by the most convenient means for the customer or through a credit note for future purchases on the SITE.
